Basics of Management
❤ Define management.
📓Management is the process of planning, organizing, leading and controlling the efforts of organization members and of using all other organizational resources to achieve organizational goals
❤ Explain the difference between efficiency and effectiveness and include a specific
example to support each concept.
📓Effectiveness: Achievement of objectives. (Right Things); Attaining organizational goals
Efficiency: Achieving those objectives with the least amount/ sacrifice of resources. (Things Right); Getting the most output for the least inputs
🎁A MANAGER’S DILEMMA
3.1. Today’s managers are just as likely to be women as they are men. - TRUE
3.2. Management affects employee morale but not a company’s financial
performance. - FALSE
🎁WHO ARE MANAGERS?
3.3. In order to be considered a manager, an individual must coordinate the work of
others. - TRUE
3.4. Supervisors and foremen may both be considered first-line managers. - TRUE
🎁WHAT IS MANAGEMENT?
3.5. Effectiveness refers to the relationship between inputs and outputs. - FALSE
3.6. Effectiveness is concerned with the means of getting things done, while
efficiency is concerned with the attainment of organizational goals. - FALSE
3.7. A goal of efficiency is to minimize resource costs. - TRUE
3.8. Efficiency is often referred to as “doing things right.” - TRUE
3.9. Managers who are effective at meeting organizational goals always act
efficiently. - FALSE
❤ Select the most suitable answer for the following questions.
☎ Which of the following is an example of an efficient manufacturing technique?
📍a. cutting inventory levels
b. increasing the amount of time to manufacture products
c. increasing product reject rates
d. decreasing product output
☎ Wasting resources is considered to be an example of managerial _____________.
a. efficiency
b. effectiveness
📍c. inefficiency
d. ineffectiveness
☎ An automobile manufacturer that increased the total number of cars produced at the same
cost, but with many defects, would be _____________.
a. efficient and effective
📍b. increasing efficiency
c. increasing effectiveness
d. concerned with inputs
☎ Effectiveness is synonymous with _____________.
a. cost minimization
b. resource control
📍c. goal attainment
d. efficiency
☎ Efficiency refers to _____________.
📍a. the relationship between inputs and outputs
b. the additive relationship between costs and benefits
c. the exponential nature of costs and outputs
d. increasing outputs regardless of cost
☎ In successful organizations, ______________.
a. low efficiency and high effectiveness go hand in hand
b. high efficiency and low effectiveness go hand in hand
📍c. high efficiency and high effectiveness go hand in hand
d. high efficiency and high equity go hand in hand
☎Whereas _____________ is concerned with the means of getting things done,
_____________ is concerned with the ends, or attainment of organizational goals.
a. effectiveness; efficiency
📍b. efficiency; effectiveness
c. effectiveness; goal attainment
d. goal attainment; efficiency
❤. Considering the below scenario, find the most suitable answer for the given questions.
Michelle has proven herself to be an able manager. Her section has a high project completion
rate with the highest-quality product and the lowest defects in her division. In addition, she
accomplishes this with fewer full-time people than other managers. Some say that the secret
of her success is in her ability to delegate responsibility and her understanding of the basic
“management functions.”
☎ Michelle’s ability to complete activities efficiently and effectively with and through other
people is known as _____________.
📍a. management
b. leadership
c. coercion
d. delegation
☎. Michelle’s ability to produce the same amount of product with personnel is a
reflection of her___________.
a. effectiveness
b. process skills
c. leadership
📍d. efficiency
☎The fact that Michelle completes her projects is an indication of her _____________ as a
manager.
a. leadership
📍b. effectiveness
c. efficiency
d. attention to detail
☎If Michelle accomplished her projects on time with high-quality results, but she took
more time than other managers in the process, you could say that as a manager she was
_________.
a. efficient, but not effective
b. a leader, but not a top manager
c. project-oriented, but not effective
📍d. effective, but not efficient
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Basics of Management
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